The CEO of American Airlines, Doug Parker, has called an incident in which an older man subdued a flight attendant to get hold of his laptop one of the airline’s worst episodes in its history.
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The incident, which took place on a transatlantic flight on Thursday, followed a bout of tussling between the flight attendant and passenger before another passenger stepped in to stop the man.
“Every day there’s a trying moment that we try to put into our operation,” Parker said on Friday in a call with reporters. “This was one of our worst moments.”
It is not clear what passenger intervened on the American Airlines flight, but the crew intervened by telling passengers that there was a person with a weapon in the cabin and that the plane would return to the gate. Passengers reported that the man was distraught because his teenage son had died.
No weapons were found, and the plane continued on its flight to Paris. No one was arrested.